Returns & Exchanges
At Ivy & Rose, we want you to love every piece you wear, which is why we offer a seamless 30-day return policy for all unworn items in their original condition. Whether you need a different size or a full refund, our team is here to ensure your shopping experience remains effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel before dropping it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or ship your exchange item within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing